For our customers’ satisfaction and for them to benefit as much as possible from their investment, AETA is commited to support its products on the long run.
Beside a warranty period of 2 years and the many more years with the device being functional, AETA:
Will repair your products, however old they are, as long as spare parts are available (from stock or from the market).
Will work on critical firmware updates on the products that are still estimated in use.
New innovative features will be released on the present generation.
For any assistance, please proceed as below:
Please check if the unit you are operating is running on the latest firmware release
Please check if you can not find any information on the precise topic in the user manuals or application notes available on our website
If you can not find any proper solution to your problem, you may get in contact with our support team but before hand and in order to give you the most efficient support: o Please have following important information at hand Unit type Serial number Firmware version o Please connect the unit to the internet o Please enable remote assistance on the unit o Please put the unit in debug mode