AETA codec fleet management via the Internet

1. Presentation of the RAP

The Remote Access Portal (designated “RAP” in the following) allows you to have an overview of your fleet of AETA codecs from any computer with a web browser and Internet access.

The RAP relies on the AETA remote access service, which makes it possible to remotely take control of a codec even through the Internet without requiring a dedicated link or VPN. The RAP uses this to manage an entire fleet, with a variety of device information at a glance: serial numbers, firmware versions, registered SIP numbers, audio link status, installed options, and more. Most of this information remains visible even when devices are offline.

When a device is online, you can quickly take control by accessing its html pages as if it were on your local network.

The system is secure: your fleet is only accessible to people who have your service connection data.

2. Startup and installation

Prerequisites

What you need to operate the RAP:

Each codec in the fleet must have the “remote access” option installed, and recent enough firmware (with support for the RAP).
You must subscribe to the RAP service, for a period of one year renewable.
The service access tool is a web browser on a computer (any OS), possibly a tablet. Even a smartphone is usable, but the small screen size limits this use to emergencies.

When subscribing to the service, AETA provides you with an identification number (login) with a set of three types of user access or profiles:

Supervisor: full access to all features;
User: extended access except administrative functions;
Viewer: access limited to the fleet view, no action on the devices and the data.

The details of the respective rights can be seen further: Permissions depending on the user profile.

A separate password is provided for each type of access; the three passwords can be changed at will with the Supervisor profile.

Login and identification

To access the service, enter the URL in the web browser: https://cloud.aeta.com/rap

The login dialog box appears:
Fenêtre de Login

Identifier: This is the number provided with the subscription.
User Profile: Select the type of access here from the drop-down list.
The password is specific for each type of access; only the Supervisor profile is authorized to program the passwords.

Click “Login” after entering the data: you access the basic view “list of devices”, which is described later (List view and features).

Adding devices to your fleet

You must be registered as a Supervisor to add devices.

On the first connection, your fleet is still empty. The first action to perform is to add devices. For each device, you need:

Device type (codec model);
Serial number;
Password of the codec.

This is exactly the same information that allows remote access to the codec.

Click on the “Tools” icon to access device addition. The interface is discussed in detail later (Administration Functions).

Warning: a device must have been connected to the remote access server at least once for the addition to your fleet to be possible (of course, this is the case if the device is online and connected at the moment of the addition).
However, if this condition is met, the addition is possible even if the device is not online when you add it to the fleet.

The devices thus “created” are added to the list that you see again after closing the “Tools” box. The list is then available to all users of your account.

3. List view and features

The fleet is displayed as below:

All devices in the fleet are displayed initially, whether they are online (light background) or offline (dark background). They are sorted in ascending order of the “Name” column. You can select an ascending or descending sort according to the other columns by using the arrows in the header of the table. These columns provide information, refreshed regularly, on the configuration and status of the codecs:

Name: you can freely name each unit in the fleet: to do this, select the line of the device, enter/edit the name in the corresponding field above the table, then click “Save”. If no name is registered for a unit, this field will reproduce the name possibly defined as “Title Tab” in the html pages of the unit.
Group Tag: this tag is also editable at will; its purpose is to allow sorting, grouping or filtering. Use the “Group Filter” drop-down list to display only devices with a given group name (tag) in the table.
Device Type: type of product.
SN: serial number (unique for a given product type).
Version: firmware version embedded in the unit.
MAC: last digits of the MAC address of the product (the first digits are 00159700).
SIP Status and Numbers: this column shows the current SIP numbers of the codec (the last known if the unit is offline). The color of the text indicates the status of the registration: green = registration OK, red = error, gray = unregistered or offline.
Link Status: status of the possible current links.
Network I/F: indication of the network interface currently used, and possibly of the secondary interface.
Options: list of options installed in the device.
The “wastebin” icon to the right of each line allows you to delete the corresponding unit. It is visible only for the “Supervisor” profile, the only one authorized to delete an element of the fleet.

Tools and icons on top of the table:

Click the icon to open this help page (new browser tab).
Click the “Settings” icon to access the administration functions (“Supervisor” profile only).
Click the icon to exit the portal.
“Selected device” frame: after selecting a line, you can enter/edit here the name and group tag assigned to the unit, then confirm with “Save” (“Supervisor” profile only).
If the unit is online, click “Open HTML page” to access directly its HTML pages and thus all its settings (except “Viewer” profile).
You can also simply “double-click” on the line to open the HTML page of the unit.
The “Filter List” frame allows you to retrieve units with the same group tag. Select <show all> to return to the full list. You can also hide offline devices with the “Show Connected Only” switch.
“Export CSV …” allows you to download a file in CSV format (separator: semicolon) containing all the displayed data (thus with the current filtering).

4. Administration functions

You must be registered as a Supervisor to access these functions.

Click the icon: the “Tools” dialog box appears:

In this box you can handle three types of functions.

Add/remove AETA device

To add a new codec to the fleet, enter the product type, serial number and password and click “Save”.

If the data corresponds to a “known” device of the remote access server (device online on the service, or which has already been connected with this data), then an indicator “√” shows the success of the operation and the codec is added to the list of devices in the fleet.

If the device does not appear in the server database, or the password is incorrect, an “×” indicator indicates the failure.

Exclusivity rule: a device can only belong to one fleet at a time: if it was attached to another fleet before this addition, then it is removed to join yours.

Language

Here you can select the language of the user interface. This language will always apply to all types of access.

Change user passwords

This section allows you to configure, in a common way, the passwords of the three access profiles. A minimum of security is imposed in the definition of these passwords, with rules recalled by tooltips (hover over the password entry box with the cursor to display them). However, these rules are less strict for the “Viewer” profile.

You can also use the “Generate” buttons to easily create safe passwords.

5. Appendices

Permissions depending on the user profile

Features	Viewer	User	Supervisor
Device list view	√	√	√
List sorting and filtering		√	√
Direct access to html pages of a device		√	√
List export (CSV format)		√	√
Edition of names and tags			√
Interface language selection			√
Addition/removal of devices			√
Password modification			√

Firmware support for the Remote Access Portal

To be managed in the fleet, each codec must have a firmware version recent enough to support the supervision by the RAP.

Product family	Minimum version	Recommended
ScoopFone 4G, ScoopFone IP	1.11	1.11.02
µScoop	1.09	1.09.02
Scoopy+ S	1.13	1.13.02
ScoopTeam	1.07.02	1.08
Scoop5 S, Scoop5 S-IP	1.13	1.13.02
MultiScoop	1.02	1.02.02

RAP (Remote Access Portal)